Home FAQs

Frequently Asked Questions

Find answers to common questions about Pondhams Auctioneers

About Our Auctions

How do I participate in an auction?

To participate in our auctions, simply register for a free account, browse our current listings, and place your bids. You'll receive notifications if you win.

What is the buyer premium?

Our buyer premium is 5% of the final bid amount. This goes towards covering administrative and processing costs.

Can I inspect vehicles before bidding?

Yes! We encourage all prospective buyers to inspect vehicles before placing bids. Schedule a viewing by contacting our team.

Payment & Financing

What payment methods do you accept?

We accept bank deposits, M-Pesa, and bank finance options through our partner financial institutions.

Do you offer hire purchase?

Yes, we offer competitive hire purchase options. Contact our team to learn more about eligibility and terms.

Do you offer bank finance?

Yes, we partner with leading banks in Kenya to provide competitive financing options for vehicle purchases.

Vehicle Delivery & Registration

How long does vehicle delivery take?

Once payment is confirmed, vehicles are typically delivered within 3-5 business days within Nairobi. Out-of-town deliveries may take 5-7 days.

How long does vehicle registration take?

The vehicle registration process typically takes 2-4 weeks after all documentation is submitted. We handle the entire process on your behalf.

What documents will I receive?

Upon purchase, you'll receive the original logbook, customs documents, insurance cover note, and a detailed service record.

General

Where are you located?

We are located in Nairobi, Kenya. Visit our Contact Us page for the full address and directions.

What are your business hours?

We are open Monday to Saturday from 9am to 5pm. We are closed on Sundays and public holidays.

Still have questions?

Our team is here to help. Get in touch with us.

Contact Us

Subscribe to our newsletter

Receive the beautifully curated selection of what's trending in luxury with inside stories and tips from our experts.